Shipping policy
Thank you for shopping with Alurr.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Delivery Times
- United Kingdom: 5–10 business days
- Europe: 10–20 business days
- International: 15–30 business days
Delivery times are estimates and may vary due to factors outside our control, including customs delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order value. Free shipping may be available on qualifying orders.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 2–3 business days for tracking information to update.
Customs & Import Duties For international orders, customs fees or import duties may apply upon delivery. These charges are the responsibility of the customer and are not included in our prices.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at Alurrpets@outlook.com and we'll investigate with our fulfilment partner.